To help us help you, include your iPhone model, iOS version and the app version (Settings → About in the app). For dose questions, include the readings, your pool volume and the product you used.
Support
Email [email protected]. We read every message.
Common questions
How do I restore my Plus or Pro purchase?
Open Pool Calc → Settings → Restore purchase, signed in with the same Apple Account you bought it with. Plus is shared with your family through Family Sharing; Pro is for the person who bought it.
How do I move my log to a new iPhone?
Turn on iCloud for Pool Calc on the old phone (Settings → your name → iCloud → Apps using iCloud), wait for the backup to finish, then install the app on the new phone with the same Apple Account.
My data is not showing on my other device.
Check that both devices use the same Apple Account, that iCloud is on for the app, and that iCloud Drive is not full. Syncing can take a few minutes on a slow connection.
How do I cancel a subscription?
In iOS Settings → your name → Subscriptions → Pool Calc. You keep Plus or Pro until the end of the period you paid for. Nothing is deleted afterwards: your main pool stays fully usable, and any extra ones become view and export only.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
How do I export my data?
Settings → Export. CSV and PDF export are free on every plan. Plus and Pro can also export every client’s visits, readings and chemicals as CSV in one go.
A dose looks wrong.
First check the volume and the product strength (the % on the label). If it still looks wrong, email us the readings, pool volume and product, and we will check the math.
Can you tell me what to do with my water?
The calculators and guides cover most situations. For anything involving damage, health or a commercial pool, talk to a local professional.